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Most Orders

Shipped the Same Day!



Continental US Shipping


Our regular means of shipping is UPS ground or Priority Mail.

We also offer options of shipping by UPS Next Day, 2-Day and 3-Day on our website.
 
In addition, we also offer options of shipping by FEDEX or Priority Mail.
 
For additional options or for help in deciding how to ship your order, please call our customer service department at 800.245.8282 (toll free) or 503.694.1600 (international and local callers).
 
 
 
 
 
 
NEW PROBIOTICS SHIPPING POLICIES AS OF 2/4/13

•  Kirkman® only ships probiotics on Mondays - Wednesdays each week. 
•  Probiotics ordered on Thursday or Friday will be shipped out the following Monday.
 
• DURING WARM WEATHER: To better protect your probiotics, Kirkman® now requires 2 day or next day shipping service during warm weather. (We will honor your shipping choices and not automatically upgrade your shipping methods).
 
• DURING COLD WEATHER: Kirkman® recommends 3-business days service to most locations.
 
For assurance that your probiotics arrive cold, you may want to order an extra ice pack.  Extra ice packs are available for $5 each and may be may be ordered on-line or requested by calling our customer service department at 800.245.8282 (toll free) or 503.694-1600 (international and local callers).
 
During the holiday seasons, UPS does not guarantee delivery dates.  If you need a package delivered before a certain date, please contact our customer service department at 800.245.8282 (toll free) or 503.694-1600 (international and local callers).
 
International Orders Including Canada

At Kirkman's  on-line store, you may choose either U.S. Postal Service Priority Mail or Express Mail.  For other forms of shpping of if your contry is not listed, please call Kirkman's customer service department at 503.694.1600.  Packages usually take 1 to 2 weeks to be received.

International Orders (Including Canada):

International shipping options are either International Priority Mail or International Express Mail.

For other methods of shipping or if your country is not listed, please call Kirkman's customer service department at 503.694.1600.  Packages usually take 1 to 2 weeks to be received.
 
 

For a list of our international distributors click here:
 
Returns and Refunds Policy

Products may be returned to Kirkman® for refund or exchange within 30 days from the date of purchase only if the product has not been opened and the protection wrap is in place.  (The cost of shipping is not included in the eligible refund amount).

Probiotics cannot be returned.

To be eligible for a refund or exchange, you must receive a Return Merchandise Authorization (RMA) number.  You can obtain this number by calling our Customer Service Department at 800.245.8282. (toll-free) or 503.694.1600 (international callers and local callers).

Please write the RMA number on the invoice and enclose a copy of the invoice along with the product/s or item/s you are returning to:
 
Kirkman®
Attn:  Returns Department
6400 SW Rosewood St.
Lake Oswego, OR 97035